Personal Statement

A committed, high-performer with 13 years of experience within a global IT service provider and systems integration company performing a variety of roles, including; client facing service and support for corporate banking, brokerage firms, hedge funds and energies traders. A demonstrable track record in delivering end-to-end services, from initial pre-sales and technical consultation with customers through to service installation and product support. Working with and guiding large and diverse teams across the globe, as well as both internal and client executive stakeholders. A personable, driven, ambitious individual with a desire to further his career, take on new challenges and achieve results in a challenging role that can utilise his core skills.

Professional Qualifications

  • Cisco CCNP Routing and Switching (exp. 03/22)
  • Cisco CCNA Security (exp. 03/22)
  • Cisco CCNA Routing and Switching (exp. 03/22)
  • VMware VCP-DCV55 (exp. 2016)

Key Skills

Troubleshooting: experienced in troubleshooting issues occurring in both production and staging environments. Proven ability to leverage existing knowledge and experience to apply to new situations.
Work under pressure: ability to perform under pressure, troubleshooting issues in production environments where loss of service can mean large financial implications.
Analytical Skills: synthesising technical information from many dimensions to see end-to-end view. Proficient in analysing key issues and able to present findings in a way that adds value.
Stakeholder Management & Collaboration: ability to collaborate across technical and non-technical teams, both locally and globally, across different levels of seniority internally and with clients.
Communication: excellent written and verbal communication skills, with the ability to distil technical detail to bridge the gap between technical and non-technical teams and executives.
Relationship Management: experience in developing and positively influencing team member behaviour, and working closely with clients to build and develop client relationships by focusing on client satisfaction.
Embrace Challenge: ability to embrace complex situations and challenges, skilled at identifying issues and charting a path forward. Driven, passionate and willing to learn.
Key Skill: Explanation of this key skill and it's relevance to the position.

Employment History

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Hobbies & Interests

Outside of work life, I am married and a father of two, so much of my time is spent enjoying my family. In recent years, I have become interested in web development as a hobby and have enjoyed creating some websites for friends as well as trying to learn the languages and technologies involved (HTML, CSS, PHP, Javascript, MySQL). I also enjoy investigating technologies and products that are new or I do not have experience with, at the moment I am learning about pfSense Firewalls and NetBox. Lastly, I enjoy listening to audiobooks and podcasts, whilst attempting to get fit by jogging.

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Available on request.

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10 Kinds Technology
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